Product Manager
across banking, retail
& restaurants
I turn ambiguous problems into shipped products, pairing technical depth with strategic product thinking to define vision, build roadmaps, and align engineering, design, and business around shared outcomes.
Where I've built and shipped
Business System Analyst III, AVP
First Citizens BankLead Tier 2/3 technical support for the Digital Banking application serving consumer and business customers — running root-cause analyses to eliminate recurring incidents and minimize MTTR, monitoring production health, and stewarding Jira user stories through the full SDLC.
Senior Product Engineer
CapgeminiOwned end-to-end product development and the global launch of a mobile app for a top-five fast-food chain. Defined roadmaps from market trends and user research, led Agile ceremonies, authored BDD user stories and API specs, and partnered with design on Figma prototypes.
Product Manager
Virtusa CorporationDirected a scalable reporting ecosystem for regulatory and management reporting, led the migration from legacy systems to a cloud-based microservices architecture, and revamped user access and entitlements to simplify how teams request and manage roles.
Business System Analyst
Hyla MobileEnhanced Single Sign-On experiences and hybridized native apps, integrating website features to improve mobile functionality and security. Ran extensive API testing with Postman, and built reports and analytics from PostgreSQL using SQL and QlikView.
Business Analyst
JP Morgan ChaseDrove a refined pricing model for automotive lending with a granular scoring structure, and rolled out Five9 chat and email services to boost support quality for over 1,000 dealerships nationwide — applying Scrum and SDLC practices across API development.
Business Analyst
Red River StaffingLed Dodd-Frank compliance initiatives and defined requirements for online brokerage and trading systems across asset classes — including derivatives, swaps, and equity options — while designing data models and managing data governance.
A product I'm proud of
Global mobile app for a top-five fast-food chain
As Senior Product Engineer at Capgemini, I owned end-to-end product development and the global launch of the mobile app — driving strategy from ideation through delivery, synthesizing user research into prioritized features, and producing localized market-onboarding docs that cut time-to-launch for international rollouts.
Digital Banking reliability
Re-architected Tier 2/3 support with RCA, proactive health monitoring, and ServiceNow workflows to cut recurring incidents.
Reporting ecosystem
Built a scalable regulatory & management reporting platform and migrated legacy systems to cloud microservices.
Auto-lending pricing model
Refined the automotive-lending pricing model and rolled out Five9 chat & email across the dealer network.
Credentials & training
Generative AI Leader
Microsoft Azure Fundamentals (AZ-900)
Certified Scrum Product Owner (CSPO)
Professional Scrum Master I
B.B.A, Finance & Banking
Let's build
something good.
Hiring, collaborating, or just want to compare notes on product? My inbox is always open.